Providing customer feedback surveys

About

ChatGPT is a powerful language model that can assist in providing customer feedback surveys via email. With its ability to generate human-like responses, it can help in creating effective survey questions and feedback prompts that can improve the quality of your customer feedback. ChatGPT can also help in streamlining the feedback process, allowing you to gather data more efficiently and with greater accuracy.

Prompts

"Hey [ChatGPT], could you please generate a customer feedback survey for [customer name] on their recent [product/service] experience? We're particularly interested in their thoughts on [specific feature]."

"Hi [ChatGPT], can you help me put together a customer feedback survey for our [monthly/quarterly/yearly] report? We're hoping to get insights on [key performance indicator] and how we can improve it."

"Hello [ChatGPT], I need your assistance in creating a customer feedback survey for our [new/upgraded] [product/service]. We want to know if the changes we made have improved their experience and if there are any other areas we can work on."

"Good day, [ChatGPT]. Could you generate a customer feedback survey for [customer name] who recently interacted with our [chatbot/website/contact center]? We'd like to know if they found it helpful and if there's anything we can do to improve their experience."

"Greetings, [ChatGPT]. We're looking to gather feedback from our customers who have been with us for [X months/years]. Could you assist me in creating a survey that focuses on their long-term experience and loyalty to our brand?"

Examples

Tips

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Personalize the survey: Address the customer by name and tailor the questions to their experience with your product/service.

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Keep it concise: Customers are more likely to complete a survey if it's short and to the point. Stick to the most important questions and avoid unnecessary details.

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Use open-ended questions: In addition to closed-ended questions, include open-ended questions that allow customers to provide detailed feedback and suggestions for improvement. This can provide valuable insights into what customers are looking for and where you can make changes to improve their experience.